Tailor-made consumer engagement solutions adapted to the specific attributes and needs of your company.
Based on our proprietary toolkit, we develop tailor-made consumer engagement solutions adapted to the specific attributes and needs of your company. We combine the best of web experts, consumer engagement expertise and marketing to support you.
You will find below some examples among our ‘best practices communities’
Dialogue Marketing
- Create your online community for dialogue with consumers, tightly integrated with social networks.
- Your own features and needs: pro-active vs reactive moderation, voting or not, fully open or based on rules (e.g. identification), etc… ensure the dialogue is tailored to your needs
- Full integration with social network enables to get the most of them: feeds to and from them
Customer service
- You get your online community for self-support. People can post questions, feedback, and ideas, and the community will react…and sometimes your customer service
- Net, your customers will be happier, as they typically get a fast response and don’t have to go through the call centers. As the answer database grows naturally, they won’t even have to call or ask a questions, making them even more happy
- In the meantime, you will have saved costs. Other users will act as willing support members, saving time to your support staff. Cost savings can easily range to the 10-30%.
Ambassador programs
- The beginning of dialogue is around discovery. The next step is to truly engage your best customers into an ambassador program, and get your customers to work for you
- We do provide ambassador program with full-fledge functionality: point system, referall codes, testimonial sharing program
B2B dialogue – open innovation
- Creating a dialogue with your suppliers or trade partners is easier than before.
- You can tap into them for specific technological (or not) requests, ideas and feedback on your service
- You can create a small community for a profession that does not have one
