Web Conversation software tailored to the specific features and needs of your company.
We combine the best of web experts, consumer engagement expertise and marketing professionals to support you.
DialogCube is the next generation of conversation platforms, utilizing the highest quality practices to manage link sharing, Q&A/voting, community engagement, etc.
Case example: Touring (assistance & insurance provider) Act’n Travel community
Key features
Smart categories for ease of discovery
Messages are classified by categories, then keywords (tags). Unlike traditional forums, categories enable the passive visitors (95% of visitors!) to quickly discover content they are interested in.
Since sub-categories are automatically defined based on tags on messages, this simplifies as well the management of the community, while enabling discovery for the richest content sites
Seamless integration of social media (Twitter, Facebook,….)
The software will automatically republish conversations happening on your Facebook page or from/with your Twitter account. As such, conversations can & should happen anywhere, as long as you can continue them on your site to drive engagement & register members.
In addition, you can easily animate the site by ‘retweeting’ interesting links shared on Twitter. Those tweets will automatically show on the site: an easy way to keep activity during quieter periods
Votes on conversations, comments, & expert replies, notifications & news
With our software, users can engage with pretty much everything: they can vote for the conversations, the answers.
Notifications & newsletter based on keywords and activity will keep the engagement up: viral loops will continuously drive traffic to your site.
Your community will not only remain engaged, it will grow naturally.
Your members, truly
We enable social logins from all major platforms, plus dedicated registration system. As such, you can really manage your membership with more flexibility than by simply interacting with fans or followers in social media (e.g., for your newsletters), in all respect of privacy setttings.
In addition, our rich profile page enables in-depth personalization of platform interactions by end users
Smart moderation, to combine service & marketing
Our tool is to be used for both marketing & service.
As such, you can control the best posts (your message or great testimonials/questions) & highlight them, which will show them on top of the page.
You can as well direct social media messages to specific categories.
Last, you can always delete or edit a message should it be needed
Experts & contributors are rewarded
There is nothing better than an army of volunteers who run the community for you. Our software enables deeper engagement & more power to those who are most engaged. Their replies are highlighted & they are recognized, among others. But you keep control of who is becoming a ‘community expert’.
Eventually, your experts will not only be your best ambassadors, they will help you to refocus your own service/marketing team agents
... And tons of other features to create a next generation social community, for long lasting conversations
Use Case – Dialogue Marketing
- Create your online community for proactive and productive dialogue with consumers.
- Establish a dialogue community tailored to your company’s features and needs: pro-active vs reactive moderation, voting or not, open or exclusive membership, etc.
- Full integration with social networking sites enables maximum utilization by channeling interactive feeds with your company website.
Use case – Customer service and satisfaction
- Improved customer service through faster response and direct dialogue with the company, rather than call centers etc. Furthermore, the answer database grows naturally reducing the need to call or e-mail questions and thus improving customer satisfaction.
- Generation of a self-supporting online community: People can post questions, feedback, and ideas, and other users will respond. This saves time for your customer service staff, cutting costs by 10-30%.
Use case – Ambassador programs
- Get your customers to work for you: Move from product discovery, to truly engaging key active customers in word-of-mouth marketing and ambassador activity.
- Fully-fledged ambassador program provided by us including a point system, referall codes, testimonial sharing program etc.
Used case – B2B dialogue and open innovation
- Creating a dialogue with your suppliers, scientists, or trade partners has never been this easy!
- You can tap into them for specific technological or more general requests, ideas and feedback on your service.
- You can create communities within and between professions which previously did not have a way to engage in effective dialogue.
We provide an array of solutions, each tailored to specific functions and industries.