Forget ‘FAQs’- use a live Q&A forum to boost customer satisfaction and reduce service costs
You have a great product or service. You’re looking to get feedback from early adopters and encourage them to support others. You would like to reduce costs while raising satisfaction. Furthermore, you are looking to amplify valuable testimonials to convince others. How can you make all this happen?
Simple. Our DialogCube software enables your brand to quickly and efficiently establish a customized next-generation Q&A site, fully tailored to your company needs (design, features etc.). DialogCube is integrated with social media, therefore channels posts and questions from Facebook and Twitter to your platform for discussion, creating cross-fertilization and fueling sales through active dialog (it’s your environment – you control it!).
Impacts:
- Reduce costs by 10 to 30%. As people look increasingly to the internet for answers, the growth of a self-supporting Q&A database will correlate with a decrease in call center activity and costs. Thus increased interaction between the consumers themselves will create a panel of volunteer experts who work for you.
- Raise customer satisfaction. Given the comparative speed of getting answers from the internet as opposed to call centers, customers are more quickly satisfied through an informal and efficient online panel than a formal FAQ section or call centers suffering from backlog and delayed answering of calls.
- Raise sales. As your community engages with your brand and one another, testimonials will emerge. Combine our solutions (DialogCube & DialogFeed) to highlight key testimonials to leverage points in the conversion feed, and boost your sales!
Want to know more ? Contact us for more information!